After completing the purchase in the Gemstore store, you will receive a purchase confirmation by e-mail. Your purchase will be shipped no later than 2 business days after payment is received.
Worldwide delivery is provided by DHL Express and official Latvian Post. The shipment is trackable. Average delivery time: DHL Express: 1-3 working days on all world. Latvian Post: 2-9 working days on European Union countries and Great Britain. Rest of the world 5-19 working days. Delivery costs are calculated based on the weight of the order and the country of delivery, starting from 4.19 EUR. The exact shipping calculation is done at the time of ordering. You can view the exact costs here:
* Please note that in addition to shipping costs, your country of residence may also require you to pay import duties and other taxes. To receive additional information, please contact the local customs institution. If you have any confusion or questions, please contact us: email@example.com.
Delivery in Latvia, Lithuania, Estonia is provided by the OMNIVA and DPD.
Before making a purchase, you will have the opportunity to choose one of the OMNIVA or DPD delivery post stations to which you want to receive the goods. Average delivery time is 3 working days. The maximum delivery time is 7 working days. Shipping costs using the Omniva and DPD package are: Latvian territory - €3.00, to Lithuania - 6.00€ , to Estonia - 6.00€.
We work to serve each customer individually, so we will be sure to contact you and coordinate delivery day changes if they occur.
*After prior agreement, it is possible to receive the parcels at our office in Mārupe, Latvia. In this case, please contact us by calling +371 29993910.